shipping & returns
Shipping & Returns
Shipping
Your items will be packed and sent as soon as possible. Please keep in mind that this is a one-person-business so that orders can take up to 7 working days after you have completed your order.
Shipping is offered via DHL. Shipping time vary depending from your country. For orders within Germany it will normally take up to 2-3 working days and up to 1 week within Europe.
Shipping cost within Germany flat rate 6,50 € - within EU-countries flat rate 10,- €
- For purchase values from 100 € and above there will be free shipping within Germany
- For purchase values from 120 € and above there will be free shipping within EU- countries.
Orders out of Germany can be shipped to the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Unfortunately there is no shipping outside the EU.
PACKAGING
Due to ecological reasons I try to use as much used boxes and wrapping paper as possible. This is not always the prettiest , but I would also recommend you to do the same, mother earth will appreciate it.
RETURNS
Please keep in mind that all items are handmade with patience. Minor differences in size and color may appear. So that some items will not be of that exact that show on the pictures, but is the closest sibling of a family.
If you want to cancel your order
If you haven’t completed your order yet, you can cancel it anytime by removing the selected items from your cart. If you have already completed your order and want to cancel it, please send me an email to info@thematsch.com immediately. If I haven't shipped your order yet, I will cancel it and refund you your money. If I have already shipped your order, you will have to wait for your order to arrive and then send it back at your cost.
The return address is:
thematsch, Altkönigstraße 4, 60323 Frankfurt, Deutschland
If you would like to return your order
You can return your order within 14 days from the day you have received it. If you want to do so, please send me an email first to info@thematsch.com and notify me about it. You will have to arrange the shipping yourself and also cover the cost yourself. The return shipping address is:
thematsch, Altkönigstraße 4, 60323 Frankfurt, Deutschland
Your money will be refunded within 2 weeks (without the shipping costs) to your account as soon as the item returns back to the studio undamaged. If the item arrives damaged, you are not eligible for refund.
If you have received a damaged item
then please send me an email to info@thematsch.com and leave me more details about the damaged item. Please take a photo of it and attach it to your email, including your order number. After I have received your email, I will check it and refund your money, except for the shipping costs, within two weeks. You will not have to send back the item.